FAQ

​​​​GENERAL


What is My New Holland?

My New Holland is an area dedicated to farmers and agriculture enthusiasts. In My New Holland, you can find useful information, tool and resources to help you work SMART, such us operator manuals for your New Holland equipment, exclusive training videos, a special area to discuss the hottest agricultural topics, etc.

 

Why should I register to My New Holland?

My New Holland will improve in your daily work: you can have a special discussion with agricultural well-known experts, you can access privileged information by adding your equipment, and you can get online solutions for your PLM™ product, like buying unlock codes and getting quick support.

 

Why should I answer the security question?

The security question is a quick way to verify you are really the one requesting a new password. It has been created for your security and to be sure that nobody is stealing your data.

 

I forgot my password. Is there a way I can retrieve it?

On the left of the login box you will see a link “Forgot password?”. Just click on that link and follow the instructions. You will be required to enter your email, choose a new password and answer security question. As a further means of security, you will receive an email with a link; once you click on it, you can start enjoying My New Holland using your new password!

For any problems that you have please contact our Contact Center or direct call New Holland Top Service number 866-639-4563

 

Which contents are considered inappropriate?

We consider all content inappropriate that:
• Profane or offensive language
• Language likely to disrupt, provoke, attack or offend others
• Racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable language
• Breaks the law or condones or encourages unlawful activity
• Advertises products or services for profit or gain
• Is seen to impersonate someone else
• Includes contact details such as phone numbers, postal or email addresses
• Describes or encourages activities which could endanger the safety or well-being of others
• Is considered to be "spam", that is posts containing the same, or similar, content posted multiple times
• Contains links to other websites which break our above guidelines

 

I can no longer access to My New Holland. What has happened?

As a first step, please create a new password with the “Forgot password?” link. If you are still unable to enter My New Holland, the editorial team may have blocked your account for suspected inappropriate content. In this case, we encourage to get in touch with the team through the “Contact Us​” link.

 

How can I unsubscribe?

We are very sorry that you want to unsubscribe. To do so​, please send a request to our Contact Center.
It would be very useful to know the reason why you want to unsubscribe, it will help us to improve our service.

 

 

MY PROFILE

Why should I fill in all my personal data?

Filling in your complete profile helps New Holland to offer services specifically targeted for you. While we appreciate knowing our customers better, only very few fields are mandatory. If new fields are required for new services, we will ask you that information only once.

 

Are all fields mandatory?

No, very few fields are mandatory. To register, we require that you fill in your name, email (to be used as username also) and your country so we can identify your product offering. As you access different services, we may require additional information, like the city where you live to set your favorite dealer.

 

Is my data visible to other users?

Your name and country are always visible to other users. No fields in your profile section are visible, such as personal contact information. You can, however, choose to share this information if you wish to do so. The equipment you upload is visible to others by default, but you can choose to hide it. To change the visibility of your information, simple check or uncheck the flag in the corresponding box.

 

I would like to change my market. How is that possible?

We are sorry but markets cannot be changed for technical reasons. Most of the content you see depends on the market you have selected when you register, so if you move to another market you should register with as a different username.

 

 

EQUIPMENT

Why should I register my equipment?

Registering your equipment will give you access to exclusive documents and materials. We offer the most updated versions of user manuals and the latest brochure for all products. In most cases, you can also find a reach video-gallery with useful information on your equipment. In addition, you will find beneficial promotions on after-sales and maintenance services.

 

How can I register my equipment?

You can fill in your serial number or use the form selecting step by step the product information. If your serial number is not found or your product is not yet in My New Holland, please use the product registration form or contact our Contact Center or direct call New Holland Top Service number 866-639-4563 and we will provide the product information as soon as possible.

 

Why should I fill in all the equipment information?

Filling in all of your equipment information allows you to receive services that are specifically targeted to you. While we appreciate knowing our customers better, only very few fields are mandatory and if new ones are required for new services, we will ask you those only once.

 

Who is going to see this information?

Only other My New Holland users will see the products you add (Brand, Product family, Series and model), unless you removed visibility from other members.

 

What VIP materials are available for each product?

The VIP materials can differ from product to product. In general, we offer the most updated version of the user manual and the latest brochure for all products. In most cases, you can also find a reach video-gallery with good hints on your equipment. In addition, when available, you will find beneficial promotions on after-sales and maintenance services.

 

How can I download an Operator’s Manual?

Downloading your user manual has never been easier… and it's free! As a first step, add your equipment; in the “Documents” tab you can find all the available exclusive content, including the Operator’s Manual.

 

I registered my equipment but I cannot see any VIP material. When will it be available?

Due to such a wide product range and vast amount of materials needed, our editorial team may not have uploaded the VIP material for some products. But once you register your equipment, we will take care of adding the new material. Check back in few days, they will be there!

 

 

PLM

Why should I register my product?

Registering your product will give you access to exclusive documents and materials. Simply add your product to access the Unlock codes, which you can purchase online through our parts store. If you also add the product Serial Number, you can access the most recent publications, such us Operator’s Manuals, Quick Reference Guides, and FAQs.

 

Why should I fill in all the product data?

Filling in all of your equipment information allows you to receive services that are specifically targeted to you. In addition, registering your product with the Serial Number grants you access to the publications, such us Operator’s Manuals and Quick Reference Guide.

 

What services and materials are available for each product?

There are 3 important services you can access by registering your product:
  1. FAQS, with the list of the most frequently asked questions, updated by our experts
  2. Unlock codes, with the list of all features available and the link to purchase them online through our Parts Store
  3. If you also enter the Serial Number, publications, such us Operator’s Manuals and Quick Reference Guide

 

Can I get support for my PLM™ on My New Holland?

On My New Holland, you can find a support area for PLM where you have two different options: you can go through our troubleshooting section and read the frequently asked questions updated by our experts or you can submit a new ticket online. In case you need to exchange files with our team, there is a dedicated area to upload and download your files.

 

Why is my work arrow not changing when I am running my P2085 with Task Controller?

The work state arrow in the Status and Warning Icon area needs to have three conditions met to change  
1. The implement must be lowered.
2. You must be moving.
3. The meters must be turning.  
If any of the three conditions are not being met, contact your dealer for service.

 

How can I determine the software version of the FM-750?

From the Field Screen go to Settings > System > About the Display.

 

How can I determine the software version of the FM-1000?

Navigate to the System Information Tab from the home screen.  The software version is located in the upper left.

 

How can I determine the Autopilot software version using an FM-1000?

Navigate to the System Information Tab from the home screen.  The Autopilot Controller version is located on the right.

 

How can I determine the amount of internal memory remaining on my FM-750 Display?

From the Field screen, navigate to Settings > System > Status > Internal File System Statistics.

It is recommended to back up the data and clear the display before the internal disk space used reaches 50%, to increase system performance.

 

How can I determine the amount of internal memory remaining on my FM-1000 Display?

Navigate to the System Information tab from the home screen. The internal memory status is located in the lower left.

 

How can I determine the Autopilot software version using an FM 750?

1. From the Home Screen, navigate to the settings screen (wrench icon).
2. Select the tractor icon (Vehicle Screen).
3. Select Status.
4. Select autopilot status screen.
The firmware version of the NAV controller is located in the middle of the screen.

 

Why is my work state arrow not appearing?

First, verify there is a layer assigned in Work Condition > Layer. If no layer can be assigned, create a Manual Application Channel. (reference FAQ page for procedure).
Next, in Toolbox > Implement, set the implement type to "Hitch" (if equipped). Cycle the hitch down and up and see if the work state arrow appears.
If the work state arrow appears then change back to EHR implement. Cycle the configured EHR paddle forward to detent, then back to detent. It is crucial to detent valve.
Also note the tractor is running task controller, IntelliRate (with the implement switch turned on), or a CNH planter, these will always override the EHR's.
If the work state arrow still does not appear, the tractor may need a software update. Please contact your dealer.

 

Where is my NAV II/III controller mounted?

The NAV II/III mounting varies by vehicle. Please contact your dealer or the PLM support Center.

 

 

SPOTLIGHT

What is the Spotlight?

The Spotlight is an open discussion on the most current agricultural topics; the special is usually led by an expert well-known in the industry. All My New Holland members are invited to join the discussion and contribute their ideas, pictures, videos, links and whatever is relevant on the subject.

 

Why should I join the Spotlight?

The Spotlight is led on interesting and relevant topics for your business. Joining the Spotlight can provide you with useful insights and give you different point of views on topics of today.

 

I entered content on the Spotlight but it disappeared. Why? What can I do?

Your content may have been reported to us as inappropriate by other users; the editorial team will review the content reported within 24 working hours and if they judge that the content is appropriate, it will be reposted. In case you think your content has been repeatedly flagged but it was indeed respecting the guidelines, we would greatly appreciate if you can report the incident to our Contact Center.

 

 

CONFIGURATION


What can I find in the archive?

If you have logged in to the configurator with the same login used for My New Holland, you can find here a list of the entire previous configuration in a PDF format.

 

 

DEALERS

Why should I set my favorite dealer?

Setting your favorite dealer is a very useful feature to retrieve your dealer information as needed. Setting your favorite dealer is not usually mandatory, but with one exception: we need to know your dealer for the purchase of unlock codes and parts, so you will be required to specify.

 

What is the difference between this dealer locator and the website?

The dealers you see in My New Holland and newholland.com are our entire network, so there is no difference. Nevertheless, in My New Holland you can set your favorite dealer for parts purchases on our store online.

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