• In high season a member of the New Holland team is always on duty, ready to respond to a situation as soon as the Dealer activates the service.
• New Holland and the Dealer network will do all possible to provide support, checking many options such as providing a temporary backup unit.
• We also investigate alternative part solutions and support from the factory where necessary.
• New Holland will maintain contact with the dealer even after the solution has been provided, up until the point we know the machine is repaired.
LISTENING TO YOUR EXPERIENCE
We contact customers to understand the satisfaction of the service received, and we will also ask our dealers for their feedback too!