Top Service

Support and Information all year round for New Holland customers

NEW HOLLAND AND YOUR DEALER ARE ALWAYS AT YOUR SIDE

Setting ourselves the highest standards in quality and service are paramount to our success, therefore, it’s important to us that our customers have the opportunity to communicate with New Holland directly where needed. This is why we created Top Service, to provide the highest level of personal care all year round.


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The call is free. However some European Operators may apply a charge, if the call is made from a mobile phone. For any information about charge rate, please enquire in advance from your provider. Should you have difficulties getting through to the free phone number, you can also call 020 30245590. In the Republic of Ireland please only use 00800 64 111 111 if calling from a land line. The call will be free of charge. However, to call using a mobile telephone please dial 01 2421881. A call made from a mobile telephone will not be free but will be charged to you. For information about charge rates, please contact your service provider before making the call.


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TOP SERVICE - GENERAL COSTUMER SUPPORT

TOP SATISFACTION

Working in close partnership with our Dealer Network, Top Service is designed to provide an opportunity for our customers to contact us directly if and where required. We offer the highest level of customer care, staying in contact with each customer until their situation is resolved.


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TOP AVAILABILITY

There are many methods to contact us but to make things simple we have one unique phone number for every customer and for every enquiry, such as:

• Nearest New Holland Dealer location
• Product brochures and enquiries
• Product information
• Demos and test drive requests
• Retail finance information
• Service assistance and support
• An opportunity to share a New Holland experience


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TOP SUPPORT

Top Service is there for everyone: from a prospect wishing to find out more about New Holland and our product offering, to our existing customers wishing to share their experiences with us. We also call our customers to check satisfaction of our service for continuous improvement.


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TOP SERVICE PRIVILEGE

​BREAK DOWN ASSISTANCE FOR FLAGSHIP PRODUCTS

We know how demanding our industry can be, therefore we want our customers to feel the reassurance of the break down support we have in place all year round!

This is called Top Service Privilege and is included with our flagship products, providing the length of cover detailed on the following page.


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TOP PRIORITY

Top Service Privilege operates around the clock in high season, in close partnership with the dealer network, to keep any down time you may experience to an absolute minimum.


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TOP SPEED

Our parts and service teams are on call in high season, ready to search for the part or technical solution needed to get our customers back on the move as quickly as possible. For parts delivery we have many options from planes to taxi carriers to keep customer down time to a minimum.


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TOP SUPPORT

• In high season a member of the New Holland team is always on duty, ready to respond to a situation as soon as the Dealer activates the service.
• New Holland and the Dealer network will do all possible to provide support, checking many options such as providing a temporary backup unit.
• We also investigate alternative part solutions and support from the factory where necessary.
• New Holland will maintain contact with the dealer even after the solution has been provided, up until the point we know the machine is repaired.

LISTENING TO YOUR EXPERIENCE
We contact customers to understand the satisfaction of the service received, and we will also ask our dealers for their feedback too!


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